Terms & Conditions

1. Eligibility & Accounts

You must meet the minimum age and licence requirements stated in your Quote/Rental Agreement and present a valid licence in your name. International licences must be in English or accompanied by an International Driving Permit.

You must provide a valid payment card in your own name and consent to pre-authorisations/bonds and post-rental charges permitted under this Agreement.

You're responsible for keeping any account details secure and for all activity under your account.

2. Quotes, Rates & Payments

Your Quote shows the base rate and selected options. Taxes, surcharges, refuelling, tolls, infringement processing fees, excess reductions, accessories, cleaning, damage and other permitted charges are additional unless stated.

Prices are dynamic and confirmed only when we accept your booking. Long-term subscription rates may change if your term changes.

A refundable bond/pre-authorisation may be taken at pick-up. Release timing is controlled by your bank after we close the rental and all amounts are settled.

Payments are due as stated on your Quote/Rental Agreement. We may charge your card for any amounts arising under this Agreement.

3. Plans

Short Term: daily or weekend rentals with flexible durations.

Long Term (Subscription): weekly/monthly billing, simplified renewals and, from time to time, promotional savings. Any free-week or discount applies only to qualifying terms as stated in the promo and your Quote.

Rent-to-Own: offered under a separate agreement with additional eligibility and affordability checks. We do not provide financial advice. Early exit/upgrade options, fees and transfer of ownership are governed by that separate agreement.

4. Pick-Up, Return & Extensions

Pick-up/return location and hours appear in your confirmation. After-hours arrangements require prior approval.

Return the vehicle on time, to the agreed location, with keys and accessories. Late returns may incur extra charges.

Extensions are subject to availability and payment before the current end time. If you don't return or extend on time, we may recover the vehicle and charge related costs.

5. Vehicle Condition, Cleaning & Fuel

We provide a roadworthy vehicle with a condition report at handover. You must check and notify us of any pre-existing damage before driving away.

Return the vehicle in a reasonably clean condition and with the same fuel level as at pick-up. Extra cleaning, deodorising (including for smoking), sand/mud removal, or missing fuel may be charged at service rates.

Reasonable fair wear and tear is accepted; otherwise repair costs may apply.

6. Kilometres, Tolls & Fines

Kilometre allowances and any per-km fees are stated in your Quote/Rental Agreement.

You are responsible for tolls incurred. Where toll processing is used, tolls (and an admin fee) may be charged to your card after the rental.

Traffic/parking fines and penalties are your responsibility. An admin fee may apply where we are required to identify the driver or process notices.

7. Prohibited Use

You must not:

• allow an unauthorised driver to operate the vehicle
• drive while impaired, under the influence of alcohol/drugs, or use a mobile device illegally
• use the vehicle off-road, on beaches, unsealed roads (unless permitted in writing), race tracks, or restricted areas
• tow, push or carry hazardous goods without written approval
• overload the vehicle or tamper with the odometer/telematics
• smoke or vape in the vehicle
• carry pets without prior approval (additional cleaning may apply)

Any prohibited use may void damage cover and you may be liable for all resulting loss.

8. Insurance & Damage Cover

Basic damage cover with an excess applies unless excluded by your conduct. Optional excess-reduction packages may be available; details and pricing appear in your Quote.

Exclusions can include (examples): water ingress, underbody/roof damage, misuse, driving in snow or flood-affected areas without specific cover, or contravention of these Terms.

In an incident: ensure safety first, contact emergency services if required, collect details/photos, and notify us immediately. Do not admit liability.

9. Roadside Assistance & Maintenance

Standard roadside assistance is provided for mechanical faults. Callout costs for driver-related incidents (e.g., lost keys, flat battery due to lights left on, tyre damage from misuse) may be chargeable unless included in your plan.

For long-term rentals we coordinate scheduled servicing; use approved providers and contact us before any work is undertaken.

10. Loss, Damage & Liability

To the extent permitted by law, our liability for breach of these Terms or the rental is limited to resupplying the services or paying the cost of resupply. We are not liable for indirect or consequential loss (loss of profit, business or opportunity).

You agree to indemnify us for losses arising from your breach or prohibited use.

11. Promotions & Referral Credits

Promotions are time-limited, may be withdrawn or changed without notice, and cannot be combined unless stated. Referral credits have no cash value and are applied to future eligible rentals as specified in the offer.

12. Website Use & IP

Site content is provided "as is" for general information. We grant you a limited, revocable licence to access the site for personal, non-commercial use. All intellectual property remains with Novo or its licensors.

13. Privacy

We handle personal information as described in our Privacy Policy. By renting or using our site you consent to that Policy.

14. Termination

We may refuse, cancel, or terminate a rental if eligibility, payment, or safety requirements are not met, or where misuse is suspected.

15. Governing Law

These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of its courts.

16. Changes

We may update these Terms at any time. The version in force when your Rental Agreement is issued applies to that rental.