Privacy Policy

1) Information We Collect

2) How We Use Your Information

• Provide quotes, process bookings, take payment and manage bonds.
• Verify identity and eligibility, prevent fraud, and meet legal obligations.
• Operate rentals: handover, servicing, roadside, toll and infringement processing, accident management and insurance claims.
• Provide customer support and safety notices.
• Run promotions and referral programs you join.
• Improve our services, site performance and security.
• Send service and marketing communications (you can opt out of marketing at any time).

3) Legal Basis

We process personal information to perform a contract with you, to comply with law, for our legitimate interests in operating a safe and efficient rental service, and with your consent where required (e.g., certain marketing or telematics uses).

4) Sharing Your Information

We may share information with:

• Payment processors and banks (for payments, bonds and refunds)
• Insurers, repairers, roadside providers and recovery agents
• Toll operators and government agencies for infringements
• Identity verification and fraud-prevention partners
• IT/hosting providers supporting our systems
• Professional advisers and, if required, law enforcement or regulators

We require service providers to protect your data and use it only for authorised purposes.

5) Overseas Disclosure

Some providers may store or access data from locations outside Australia. Where we transfer information overseas, we take reasonable steps to ensure appropriate protections.

6) Data Retention

We keep personal information only as long as needed for rentals, legal obligations, dispute resolution and legitimate business purposes, then securely delete or de-identify it.

7) Security

We use reasonable administrative, technical and physical safeguards to protect personal information. No method is 100% secure; please contact us immediately if you suspect unauthorised access.

8) Your Choices & Rights

• Access and correction of your personal information.
• Opt out of marketing at any time.
• Object to or restrict certain processing where permitted by law.
• Lodge a privacy complaint with us, and if unresolved, with the relevant authority.

Requests may require identity verification and may be subject to legal exceptions.

9) Cookies & Similar Technologies

We use essential cookies for site functionality and may use analytics cookies to understand usage and improve performance. You can control cookies through your browser; blocking some cookies may affect site features.

10) Telematics & GPS

Vehicles may be fitted with telematics/GPS to assist with security, roadside assistance, maintenance scheduling, and compliance with the Agreement. Location data is handled as personal information and retained only as needed for these purposes.

11) Children

Our services are not directed to children. We do not knowingly collect personal information from individuals under the legal driving age.

12) Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy practices. Review their policies before providing information.

13) Changes to This Policy

We may update this Policy from time to time. Significant changes will be posted on our website with the updated date.